Ok so you probably have seen my kids flying around on these plasma cars AKA wiggle cars. Well today I found out that they are NOT plasma cars, they are knock-offs of the plasma brand.
I was SO excited that I had found a place that sells parts for them since Sienna's has a broken front wheel. Well I emailed them asking when they thought they would get the part in that I was looking for, I was expecting an email back telling me when, but nope! I got an email asking me to look at what color the circle was on the steering wheel, I told her along with the other information she requested. Well she emailed me back pretty much telling me that they wouldn't sell their part to me because it was a knock-off. I emailed her back asking why, they were the same...she replied telling me a whole mess of junk that just upset me even more, she even told me to contact the seller and that they couldn't help me any further! Well I bought the darn things 3 years ago at the Dickens festival!
So I went on a search to find the papers, I found the information thing, but no contact. I was SO upset that I got a knock-off... or to what she was claiming I had purchased. Well I replied back to her telling her what I had found, also letting her know that we were looking to buy another one.........
Here is the email...
We will not sell replacement parts for someone else's product. To begin with, what helps us compete with these "knock-offs" that are sold on the grey market is the fact that we do offer service and warranty, which they don't. It would be pointless to sell the parts to fix their product for them while they do not have to deal with any overhead. We also can not do it for legal reasons, for which I can not discuss the details. Also, we only stock a finite amount of replacement parts and it would not be good business to sell the parts for someone else's product while depriving our own customers because we have run out of stock.I'm sorry but we really can not help you any further
Last one...
We would be willing to sell you the part, in good faith, if you are planning to purchase a plasmacar from us. If so, please order directy from us, and we would also be willing to forgo the shipping charges on the Plasmacar. If you are interested, I would require your address and a visa or mastercard number with the expiration date. I appreciate your patience and understanding in the matter.
So I'm really upset at the whole deal! I'm upset because I cant get the part unless I buy another car from them, and they are pricey. I'm upset at how she handled the emails. While I understand their point, I don't understand why they wouldn't want my business anyhow?
So those who bought from Dickens festival.... get your information, make sure you have a way to buy replacement parts...you will need them later. And know that Plasmart Inc. will NOT let you buy replacement parts from them.
I'm hoping that I have found someone who can sell me parts to our "how-to challenger" wiggle car. But we will see.